The facts don't lie and neither do numbers
A customer contacted me with questions regarding her invoice.
My secretary was on vacation at the time, and I really didn’t have that information available to help the customer on the phone. I asked the woman to call me back the next day. I tried to contact the secretary, but she was unable to be reached. I looked for the files on the computer. It took some time to find the invoices. The secretary had everything in a separate file on her desktop. I found the invoice that the customer was talking about and I printed it out on the computer so I could discuss the invoice when the customer called me back. She called back later that afternoon. I asked the woman about the services that she received. She claimed that she had a tune-up and the invoice billed her for a tune-up and $57 for parts. The commercial customer wasn’t upset, but she wanted to know what the bill for the parts was for. There were no notations at all in the comments section, so once again, I was unable to answer the question. When Jackie finally came back from vacation, I gave her the invoice and I asked her to give me an explanation so I could address that customer. She started to sob and cry. She told me that she has been billing customers inaccurately for the past three months so she could make more money for vacation. I thought there was some type of glitch in the billing system. I never expected to hear that my best employee and most trusted office member has been stealing from our customers and the company.